NatWest Commercial Banking faced an ongoing challenge to digitise their suite of business products traditionally offered through physical channels to serve customers better and faster with less friction across key processes. Specifically the objective was to look at a vast range of products in Trade Finance, Invoice & Asset Finance, Treasury Management, Online Banking and Liquidity Management to create a framework for online fulfilment.

As a response to customer inability to use branches during the COVID-19 outbreak, RBS was looking to rapidly respond to the impending need from customers who's businesses relied on cheque scanning processes in the absence of traditional, physical channels

In order to keep pace with the ongoing rise in new and fully digital SME services available in the UK market; TSB wanted to establish a completely online SME account opening process that would collect data, verify single-party and multi-party accounts and fulfil the account appropriately with the operations centre.